Customer support assistant
Answer customer questions day and night, without hiring more staff.
Order status, prices, timings, how to use a product: your customers ask the same things every day. They get an answer from your own information at any hour, and anything tricky goes to your team.
Customer questions queue up behind each other.
Common questions are answered first; people take the rest.
Example, not live: every name and number is invented.
- Day and nightcustomers get an answer
- Clean handovertricky questions reach your team with the full chat
Try it
See how one question gets answered
What kind of business do you run?
Example, not live: nothing is sent anywhere.
- CustomerWhat time do you open on Saturday?
- Automatic replyWe are open Monday to Saturday, 10 am to 7 pm, and closed on Sundays.
- CustomerCan I change the address on my order? It is already packed
- Automatic replyChanging the address on a packed order needs a person, because the parcel may have to be stopped. I am passing this chat to Priya now. She can see everything we have said, so you will not need to repeat it.
- Chat passed to Priya
- PriyaHi, Priya here. I have read the chat above and I am looking into it now.
What you get
An assistant that knows your business
Answers from your own information
Replies use your policies, product details and FAQs, not guesses.
Help at any hour
Customers get help at night, on weekends and on holidays.
A clean handover to your team
When a question needs a person, it reaches your team with the full conversation.
Answers that change when you do
Change a policy or price list and the answers change with it.
A clear view of what customers ask
Simple reports show the most common questions, so you can fix the root cause.
Safe by design
It answers only from approved information and says so when it does not know.
Is it for you
Is this for you?
Not a fit if your customers mostly write about complex, one-off problems that always need a person.
- Your team answers the same questions on WhatsApp, email or your website every day.
- Customers wait for replies outside office hours.
- You want faster answers without hiring more support staff.
How you would use it
How you would use it, day to day
- A customer asks. They write on WhatsApp or your website chat, at any hour.
- The assistant answers. It replies from the information you approved, in the language the customer wrote in.
- Tricky questions come to your team. Anything it is unsure about is passed on with the full conversation.
- You see what is asked. A simple report shows the most common questions, so you know what to update.
Example, not live
- Customer
What time do you open on Saturday?
Example, not live
- Customer
What time do you open on Saturday?
- Automatic reply
We are open Monday to Saturday, 10 am to 7 pm, and closed on Sundays.
Example, not live
Chat handed to PriyaCustomer wants to change the address on an order that is already packed
- Customer
Can I change the address on my order? It is already packed
- Automatic reply
That needs a person, so I am passing this chat to Priya. She can see everything we have said.
Example, not live
Delivery and order statusAsked most often
Opening hoursAsked often
Return policyAsked sometimes: the answer needs an update
What it takes
Your part, my part, and what to expect
- Your part. Share your policies, FAQs and price lists, and approve what the assistant may say.
- My part. I build and test the assistant, connect it to your channels and review conversations after launch.
- Cost. Priced by the channels you want covered and how much information the assistant needs. Scope and ownership are agreed in writing first: see how a project runs.
- Time. Depends on how much of your information is ready to use.
How a project runs: call, plan, build, run. See the full process
Works with
Fits the tools you already use
The assistant sits where your customers already reach you.
Technical details for your IT person
Answers are grounded in your documents using retrieval (RAG) on top of an LLM, with confidence checks and human handover. Conversations and data stay in accounts you control.
Connects to what you use today
- Website chat
- Gmail
- Zoho
- Shopify
- Google Sheets
Your data stays in your own accounts.
Questions
Questions owners ask
Something else on your mind? Ask it before you decide.
Book a free callWhat if the assistant gives a wrong answer?
It answers only from information you approve and hands over to your team when it is unsure. After launch, conversations are reviewed and gaps are fixed.
Can it reply in Hindi as well as English?
Yes, it can reply in the language your customer writes in. The languages you need are tested before launch.
Will it replace my support team?
No. It takes the repeat questions off their plate so they can focus on customers who need a person.
Who owns what you build?
Ownership of the code, the accounts and the data is agreed in writing before work starts.
Stop answering the same questions.
See which of your customers' questions can be answered for you.